designing cisco enterprise networks 300-420 ensld exam. The book was probably written for ITIL V3 and updated prior to publication to cover ITIL 2011. As best I can tell ITIL 2011 is partially cpovered in the book. But since the authors do not indicate what they are covering the reader cannot be sure. Just because of the CD....I plan on returning and going with someone else....there is a plethora of studying material and training camps out there... designing cisco enterprise networks 300-420 ensld exam.

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